Legals - Policies
ONE is committed to providing you with the highest levels of customer service including protecting your privacy. We believe it is better for you to know where we stand so you know what you can expect from us.
Set out below is all the information that we feel ONE is required to communicate to you, the customer.
- Acceptable Use Policy [PDF / 728.55 KB]
- Authorised contact form [PDF / 716.34 KB]
- Complaints Policy [PDF / 709.85 KB]
- Credit Assessment Policy [PDF / 727.51 KB]
- Direct Debit request form [PDF / 777.77 KB]
- Email Policy [PDF / 981.81 KB]
- Fair Use Policy [PDF / 819.16 KB]
- Financial Hardship Policy [PDF / 648.75 KB]
- Financial Overcommitment Policy [PDF / 1.15 MB]
- Privacy Policy [PDF / 638.37 KB]
- Refund Policy [PDF / 1.07 MB]
- Traffic Management policy [PDF / 727 KB]
- Website policy [PDF / 725.33 KB]
