Invoicing

How can I pay for your great service?

Customers signing up to a new plan must select their preferred payment option.

ONEtelecom payment options include:

• Direct Debit
• Online via myONE
• BPay
• Credit Card
• Centre Pay

Please be advised all online ordering is credit card only.

Please refer to your invoice for specific details of the payment methods available to you.

Click here to download a Direct Debit form now.

When is my invoice due?

Payment of your invoice must be made by the due date stipulated on your invoice.

How long do I have to pay my invoice?

• Payment is due 14 days from the date of the invoice unless longer payment terms are agreed

• Payment will be automatically made from your nominated credit card, if you choose this method of payment at the start of the month and you will receive a receipt via email

• Payment by direct debit will be taken from the account automatically on the day the invoice is due if you have chosen this method

• Payment can be manually made sooner than the due date, but the latest day for the payment to be received in our bank account is the due date. Please refer to your invoice for alternative payment options

• Depending on your financial institution, some methods of payment may not appear on your bank statement until a few days after the transaction has been made

What happens if I don't pay my invoice by the due date?

If an invoice is not paid in full on the due day, ONEtelecom will send you an email reminder three days after it was due along with an SMS notification. If the invoice remains unpaid then ONEtelecom will suspend your services on the 10th day after the due date.
As part of our revenue assurance we must inform you that you will incur a Late Payment fee of up to $11 should your account not be paid on time. We do not like to enforce this however should you pay your account on time like most folk do this is not a problem.

I need more time to pay my invoice

If you feel that you are unable to pay an invoice by the due date then ONEtelecom can consider granting an extension to the due date.

Please contact us directly and ONEtelecom will make an assessment as to whether an extension can be granted and reply accordingly.

Please note that while we will consider all requests received on time, such requests are not automatically approved. If a request is sent to ONEtelecom after the due date then it cannot be considered.

If you are having difficulty in paying perhaps reading our Financial Hardship Policy may assist you at this time.

Can I pay my account in advance?

If you wish to pay for your account in advance you may do so however any additional fees or charges not calculated in your monthly access fee will apply.

We will gladly place your account in credit and continue to send monthly invoices but please take note of the balance.

What can I do if I am going away?

Unfortunately of you are going away and choose not to use your service during this period ONEtelecom cannot suspended your accounts.

How am I charged if I leave ONEtelecom partway through a billing period?

If you choose to leave ONEtelecom partway through a billing period, you will be issued a pro-rata credit for the period between the date you leave and the date you have paid up to from your previous invoice.

If you have any further queries please call ONEtelecom on 1800 222 256

Collections

Suspended Accounts

Should your Internet access account be suspended due to nonpayment of bills, your account will be restricted so that it can only access the ONEtelecom web site.

When you pay the outstanding overdue amount, account access will be automatically restored, usually within one hour from receipt of payment.

The fastest way to restore service to a suspended account is to:
Make an immediate online payment via payment manager or call our customer service representatives on 1800 222 256.

If your account remains overdue and you do not qualify under financial hardship, we will be sending the collectors round to come and recover the debt. It won't be Bounty Hunter Dog but a professional collection agency. We do not like to take this course of action however it is necessary we do as we have to pay for your service so it's only fair you pay us.

Should this course of action occur we may default your credit rating.

To avoid any embarrassing situations, please contact our accounts people and make alternative arrangements.